Billing changes handled with the Signelio team
2 min read
Updated Apr 12, 2026
The billing surface today is intentionally honest about what is live and what still runs through a human coordination path. That matters because it prevents teams from assuming card updates or plan changes can be completed without support involvement.
Before you begin
A billing or plan change request
The workspace name and expected change
The person responsible for approving the change internally
Know what is not self-serve yet
Self-serve payment-method updates and fully automated live billing events are not the source of truth in the current rollout.
Use the provided contact and request flows rather than looking for a hidden checkout path.
Use the existing coordination path
Billing screens provide the route for plan review, token changes, invoicing, and support-led billing requests.
A short, clear request helps the team respond faster.
Set expectations internally
If teammates expect instant in-app billing changes, clarify that some tasks still require direct coordination.
That keeps rollout plans realistic and avoids frustration.
Pro Tips
Keep requests concise and include the workspace name.
Do not wait until the last day of a trial to ask for a more complex plan change.
Make sure the right finance or operations owner is included before you send the request.
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