Privacy Policy

We collect information you provide directly when creating an account, uploading documents, or contacting support. This includes your name, email address, phone number, and billing details. We automatically collect usage data such as pages visited, features used, and interaction patterns to improve our services. Device information including browser type, operating system, and IP address is also gathered. • Personal identifiers (name, email, phone) • Payment and billing information • Document metadata (timestamps, signer details, IP logs) • Device and browser information • Usage analytics and interaction data

Your information is used to provide, maintain, and improve our electronic signature services. We process documents and facilitate signing workflows based on the data you and your signers provide. We also use your information to ensure platform security, detect fraudulent activity, and comply with legal obligations. Aggregated analytics help us understand usage patterns and enhance the user experience. • Delivering and improving our e-signature platform • Verifying identities and authenticating signatures • Sending transactional notifications and service updates • Conducting security monitoring and fraud prevention • Performing analytics to enhance product features

We do not sell your personal information. We share data only with trusted service providers who assist in operating our platform, such as cloud hosting, payment processing, and customer support tools. We may disclose information when required by law, in response to valid legal processes, or to protect the rights and safety of Signelio and its users. In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. • Cloud infrastructure and hosting providers • Payment processors and billing partners • Legal and regulatory authorities when required • Successor entities in business transfers

We retain your personal information for as long as your account is active or as needed to provide services. Signed documents and audit trails are retained for a minimum of seven years to comply with legal and regulatory requirements. Upon account deletion, personal data is removed within 30 days, except where retention is required by law. Anonymized and aggregated data may be retained indefinitely for analytics and product improvement purposes.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. You can also request a portable copy of your information or object to certain processing activities. To exercise these rights, contact us at support@sign-mobile.space. We will respond to verified requests within 30 days. You may opt out of marketing communications at any time via your account settings or the unsubscribe link in our emails. • Access and review your personal data • Request correction of inaccurate information • Delete your account and associated data • Export your data in a machine-readable format • Opt out of marketing and promotional emails

We use encrypted transport, managed storage, access controls, and operational logging to protect documents and account data. Sensitive document assets are delivered through authenticated flows, and cache-safe preview assets are only exposed when they are explicitly marked for that use. Because trust controls can change by rollout stage and customer plan, contact our team when you need current security materials, questionnaires, or implementation detail beyond what is published in-product.

Signelio operates globally, and your data may be transferred to and processed in countries other than your own. When we transfer data outside the European Economic Area or the United Kingdom, we rely on Standard Contractual Clauses approved by the European Commission. We ensure that all international transfers are subject to appropriate safeguards and that your data receives a consistent level of protection regardless of where it is processed.

Signelio is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at support@sign-mobile.space so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect. We encourage you to review this page periodically for the latest information on our privacy practices. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: • Email: support@sign-mobile.space • Business name: AFFSPACE LIMITED • Business number: 79899280 • Mail: 1804, 18/F, OFFICE PLUS, 93-103 WING LOK STREET, SHEUNG WAN, HONG KONG For data protection inquiries in the EU, you may also contact our Data Protection Officer at support@sign-mobile.space.