Updating workspace billing contacts
2 min read
Updated Apr 13, 2026
Billing coordination is still a team-assisted flow in the current product. That means keeping the right workspace owner, viewer email, and billing contact visible matters more than clicking through a self-serve card-management form.
Before you begin
The workspace name
The email address that should receive billing coordination
Awareness of who owns the workspace today
Know where billing contact information comes from
Billing pages currently fall back to the workspace owner, viewer email, or membership email to identify the contact path.
That makes it important to keep workspace ownership and personal account details current.
Use the current coordination path
For plan changes, token requests, invoicing questions, or enterprise billing setup, Signelio routes the action through a support or contact flow rather than a self-serve billing portal.
Use the visible contact path instead of assuming a hidden portal exists.
Keep internal ownership clear
If several people handle finance or operations, agree on who should be the primary billing contact for the workspace.
That reduces missed upgrade or invoicing discussions later.
Pro Tips
Keep a single shared mailbox or explicit owner for billing if several people approve spend.
Update personal email information before you request billing changes.
Document who approved the latest plan or token request internally.
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