Requesting additional token packs
2 min read
Updated Apr 13, 2026
Extra capacity is coordinated through the billing screen rather than unlocked automatically through an in-app checkout. The current flow is designed for planning and quote-driven expansion.
Before you begin
Your expected additional volume
The workspace name
A rough idea of when the extra capacity is needed
Estimate the request size
The billing page includes pack options and a larger custom token estimator so you can frame the request clearly.
Use those numbers as planning guidance when you contact the Signelio team.
Submit the request through the provided path
The current flow builds a support request rather than completing a self-serve purchase inside the app.
Include timing context so the team understands whether the request is routine or urgent.
Coordinate rollout timing
If several senders depend on the new capacity, make sure internal owners know when the request was submitted and approved.
That reduces last-minute confusion about what the workspace can send.
Pro Tips
Request more capacity before you hit peak demand.
Use the custom estimator when the packaged options are clearly too small.
Keep internal stakeholders aligned on the expected approval timeline.
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