Understanding pending and in-progress status
2 min read
Updated Apr 11, 2026
Status interpretation matters because follow-up decisions depend on it. A package that has not reached the next recipient is different from a package that is broadly active and simply not finished yet.
Before you begin
An active sender workflow
Access to Sent or Pending views
Awareness of the routing mode on the package
Read status in context
Pending generally means someone else still needs to act before the package can complete.
In progress reflects active workflow movement, including packages that recipients have already opened or partially completed.
Match follow-up to status
If the package is sequential, a later signer might still be waiting for access while the earlier signer has the active turn.
That is why routing mode matters when you interpret a status label.
Use the right board
Use Sent for sender-side action controls and Pending when you want a focused view of packages waiting on others.
Completed remains the archive once no more workflow action is needed.
Pro Tips
Do not assume a later signer has access in a sequential route just because the package is in progress.
Check activity before sending reminders so you know who is actually blocked.
Use status labels together with routing mode, not in isolation.
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